Refund policy

At Wigs & Hair Lounge, customer satisfaction is important to us. Due to the nature of our products and hygiene considerations, please review our refund policy carefully before making a purchase.

Returns

Returns may be requested within 14 days of receiving your order.

To be eligible for a return, products must:

• Be in their original condition
• Be unworn, unused, and unwashed
• Have not been dyed, colored, styled, plucked, or altered in any way
• Have the lace uncut
• Include all original packaging and tags

Non-Returnable Items

The following items cannot be returned or exchanged:

• Glueless wigs
• Customised or altered wigs

  Refund policy

  We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

  To be eligible for a return, your items are in original packaging or have never been used. 

  To start a return, you can contact us at info@wigsandhairlounge.co.za Please note that returns will need to be sent to the following address: Shop 140 A Centurion Mall, 1269 Gordon Hood Road, Centurion, Gauteng, 0157, South Africa.

  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  You can always contact us for any return questions at info@wigsandhairlounge.co.za. 

  RETURN METHOD:

  Your option to send us your return: By Courier

  Our fees for Return or Refund of South Africa.

  Damages and issues (Defective Products)

  Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is R 0.00 and the Re-stocking fee is R 0.00.

  For your responsibility (Customer Remorse)

  Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is R 0.00.

  Exchanges

  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need to exchange please send us within 14 days.

  Refunds

  Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be processed to the original payment method within 10 business days.

  If more than 15 business days have passed since we approved your return, please contact us at info@wigsandhairlounge.co.za. 

  Contact Us:

  Address : Shop 140 A Centurion Mall, 1269 Gordon Hood Road, Centurion, Gauteng, 0157, South Africa

  Phone Number : +27609713010 

  Email : info@wigsandhairlounge.co.za