index

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and customer support.

We offer premium-quality wigs, hair bundles, closures, and extensions including Brazilian and Vietnamese textures in straight, curly, and custom styles.

Yes, many of our wigs are glueless and beginner-friendly, designed for easy application and a secure, natural fit.

Orders are typically processed within 1–2 business days and delivered within 3–4 business days within South Africa.

Yes, we offer free shipping on all orders within South Africa.

Returns are accepted within 7 days of delivery, provided the item is unworn, unaltered, and in original condition. Certain items such as customised wigs cannot be returned.

We recommend gentle washing, using sulfate-free products, and avoiding excessive heat or chemical processing to maintain quality and longevity.

We provide standard wig caps with adjustable straps to ensure a comfortable and secure fit for most head sizes.

Currently, we primarily ship within South Africa. For international orders, please contact us directly.

Once your order is shipped, you will receive a tracking number via email or SMS.

You can reach us via email at info@wigsandhairlounge.co.za or call 060 971 3010 for any assistance.

Didn't find your answer?

Don't hestitate to contact us