Frequently Asked Questions
What type of hair do you sell?
We offer premium-quality wigs, hair bundles, closures, and extensions including Brazilian and Vietnamese textures in straight, curly, and custom styles.
Are your wigs glueless?
Yes, many of our wigs are glueless and beginner-friendly, designed for easy application and a secure, natural fit.
How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 3–4 business days within South Africa.
Do you offer free shipping?
Yes, we offer free shipping on all orders within South Africa.
Can I return or exchange my order?
Returns are accepted within 7 days of delivery, provided the item is unworn, unaltered, and in original condition. Certain items such as customised wigs cannot be returned.
How do I take care of my wig or bundles?
We recommend gentle washing, using sulfate-free products, and avoiding excessive heat or chemical processing to maintain quality and longevity.
How do I know which wig size to choose?
We provide standard wig caps with adjustable straps to ensure a comfortable and secure fit for most head sizes.
Do you ship outside South Africa?
Currently, we primarily ship within South Africa. For international orders, please contact us directly.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS.
How can I contact customer support?
You can reach us via email at info@wigsandhairlounge.co.za or call 060 971 3010 for any assistance.